Content and information submitted by users of our website is referred to in this policy as “Customer Data.”
Where Criterion collects or processes Customer Data, we do so on behalf of the Customer. Criterion will hold Customer Data and related information for a minimum of 2 years after the last instance of contact between Criterion and the Customer.
Here are some examples of Customer Data (but keep in mind they are only examples and there may be others):
Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website. Cookies are unique to your browser. Session-based cookies last while your browser is open and are automatically deleted when your browser is closed. Persistent cookies last until you or your browser delete them or until they expire.
Cookies allow us to carry out site analytics and personalisation. If you access our website from your browser, you can manage your cookie settings. Please note, if you disable some or all cookies you may not be able to access our Services.
Criterion use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on their website. We do not currently recognise browser-initiated Do Not Track signals as currently there is no consistent industry standard for compliance.
We use your information to provide and improve the Services.
Criterion may access and use Customer Data as reasonably necessary to (a) provide, maintain and improve the Services; (b) to prevent or address service, security and technical issues; (c) at a Customer’s request in connection with customer support matters; (d) as required by law or as permitted by the Data Protection Act or GDPR (General Data Protection Regulation)
We sometimes use other kinds of information in providing our Services. Specifically:
A Customer has many choices and control over Customer Data (related to them) held by Criterion. For example every Customer has the right to erasure as well as the right to withdraw consent from any form of contact (unless contact is necessary for fulfilment of the contract) including all forms of marketing communication. Customers have the right to request a copy of any data that we currently hold on them including the source of where the data originated from as well as details of any recipient 3rd party (or categories of recipients) of the personal data
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us using the details at the bottom of this page.
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Criterion does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Criterion may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
Criterion is not responsible for how the 3rd party providers may collect, use, share and secure Customer Data.
Criterion may share other information as follows:
Criterion may share or disclose Customer Data and other information as follows:
We may disclose or use aggregate or anonymised information for any purpose. For example, we may share aggregated or anonymised information with our partners or others for business or research purposes.
Criterion takes security seriously. We take measures to protect information we hold from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
Century House, 15-19 Dyke Road
Brighton BN1 3FE, UK