Category: Case Study
Est. Read Time: 2 min
This Nordic-based publicly listed company was building a new customer service team and were struggling to find good customer service candidates that matched the company values. The company wanted to implement a new kind of recruitment model that would be based on data in order to solve their challenges in employee turnover and commitment.
The company wanted to better understand what traits correlate with good job performance in their Customer Service roles.
The goal was to build a data-driven, predictive and unbiased recruitment process to deliver substantial cost savings, by reducing employee turnover and increasing engagement.
Some of the key aims for the project were:
By using the created ideal profile when recruiting for new employees to Customer Service, the company witnessed some major improvements.
Results and key findings of the project included:
Enter your email address to see how Pcycruit can refine your recruitment.