Call Centre Assessment
Psychometric assessments to help recruit and retain your top call centre talent
Call Centre Assessment
Call centre assessments (aka contact centre assessments) are used when a business needs to hire a number of call centre staff, usually at high volume.
As they are often the first point of contact between your business and customers, making sure you hire the right people in your call centre roles can make a huge difference to your overall customer satisfaction levels, something that often has a direct effect on revenue.
The ramifications of making the wrong appointments in your call centres can cause significant disruption and damage your customers perception of your brand.
Call centre recruitment challenges:
- High staff turnover rates
- High recruitment costs
- Often have lower employee engagement rates (vs other departments)
- Large volumes of candidates to assess and sift
- Finding staff resilient enough to cope with the demands of the role
- Reducing churn rate on initial hire
- Providing a positive candidate experience
- Eliminating bias in the hiring process
Psycruit has been both helpful and reliable. For the past twelve months, we have been rolling out ongoing online assessments to a large government department, using Trinity Beta and Trinity Executive. There has never been a hitch with the technology and access to the downloadable reports has been so easy. As a consequence, our client has been pleased with the quality of service, buying increasingly more as we expand the campaign. In addition, Criterion has been scrupulously ethical in their dealings, enhancing the customer-supplier relationship through their honest approach to doing business.
Paul Phillips
Senior Consultant Psychologist / Capita
Innovative & flexible assessment solutions. We combine psychology, data science and machine learning to help you find only the best talent and recruit more effectively.