Call Centre Assessment 

Psychometric assessments to help recruit and retain your top call centre talent

 

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Call Centre Assessment

Call centre assessments (aka contact centre assessments) are used when a business needs to hire a number of call centre staff, usually at high volume. 

As they are often the first point of contact between your business and customers, making sure you hire the right people in your call centre roles can make a huge difference to your overall customer satisfaction levels, something that often has a direct effect on revenue.

The ramifications of making the wrong appointments in your call centres can cause significant disruption and damage your customers perception of your brand.

 

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Call centre recruitment challenges:

  • High staff turnover rates 
  • High recruitment costs
  • Often have lower employee engagement rates (vs other departments) 
  • Large volumes of candidates to assess and sift 
  • Finding staff resilient enough to cope with the demands of the role 
  • Reducing churn rate on initial hire
  • Providing a positive candidate experience
  • Eliminating bias in the hiring process

 

 

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Assessments for call centre recruitment

 

Get better at call centre recruiting

Our expert team of business psychologists work with you to provide a comprehensive analysis of your call centre roles, the tasks they perform and how they interact with the rest of the business.

After getting to know your company we utilise a range of innovative assessment solutions to help support and enhance your call centre recruitment process.

Our psychometric assessments can be fully customised to match both your organisational values and the roles being offered.

 

Why use assessments to recruit call centre staff?

Harnessing the power of Psycruit in your call centre recruitment process gives you a more well-rounded view of your candidates, their abilities, motivations and overall fit with your organisation, saving you valuable time, money and resource.       

If you want to find out more about how we help you find only the best call centre and customer service staff then please do get in touch, either give us a call or drop us a quick email and one of the team will call you back.

Benefits of assessments in call centre recruiting:

  • Reduce staff attrition 
  • Easily sift large volumes of candidates 
  • Find your top performers 
  • Benchmark candidates against industry standards
  • Reduce average cost per hire
  • Improve the perception of your brand
  • Appeal to digitally savvy candidates
  • Psychometrically rigorous assessments
  • Easily integrates with most ATS providers
  • Safe, secure & fully GDPR and ISO compliant
  • One solution.

Psycruit has been both helpful and reliable. For the past twelve months, we have been rolling out ongoing online assessments to a large government department, using Trinity Beta and Trinity Executive. There has never been a hitch with the technology and access to the downloadable reports has been so easy. As a consequence, our client has been pleased with the quality of service, buying increasingly more as we expand the campaign. In addition, Criterion has been scrupulously ethical in their dealings, enhancing the customer-supplier relationship through their honest approach to doing business.

Paul Phillips

Senior Consultant Psychologist / Capita